Refund and Returns Policy – Lady Loops LLC

Refund and Return Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

Gift cards
Downloadable software products
Patterns
Custom and commissioned made items

Digital crochet patterns are generally non-refundable once downloaded or accessed. If you experience a problem downloading a pattern or the file is missing, corrupted, or unusable, please contact Hello@LadyLoopsLLC.com for assistance. Any refund rights required by applicable law will still apply.

To complete your return, we require a receipt or proof of purchase.

Returned items must be in their original condition, unused, and free from damage caused after delivery. Lady Loops, LLC may decline a return or refund if an item has been used, altered, or damaged by the customer. This does not limit any rights a customer may have under applicable law.

Refunds

Once a return is received and inspected, we will notify you whether your refund is approved. Approved refunds will be issued to the original payment method. The time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Hello@LadyLoopsLLC.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.

Shipping returns

To return your product, send an email to Hello@LadyLoopsLLC.com and we will provide you with an address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.